What types of apparel do you offer?

XODIA specializes in a curated selection of stylish and comfortable apparel, with a focus on our unisex premium crew neck sweatshirts. These sweatshirts are designed to combine classic aesthetics with everyday wearability, ensuring versatility in your wardrobe.

How does XODIA ensure sustainability in its products?

Our commitment to sustainability is reflected in our thoughtful purchasing practices. Each piece of apparel is made with care, utilizing materials and processes that minimize environmental impact, allowing customers to enjoy high-quality fashion while contributing positively to the environment.

What is your return policy?

We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the same condition as received—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

All orders are processed within 1–3 business days. Delivery times vary by location, with local orders typically arriving within 2–7 business days. Shipping fees are calculated at checkout, and we are not responsible for delays caused by shipping carriers or customs.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the correct product without unnecessary delays.

What should I do if my item is damaged or defective?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible. We will evaluate the issue and take appropriate action to resolve it.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable liquids. Please contact us if you have questions regarding specific items.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.